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Creating a Feedback Culture: Performance & Engagement Conversations

Course Summary

This 1-day workshop equips managers, team leads, and HR professionals with the tools and mindset to build a feedback-rich culture that supports performance, engagement, and continuous improvement. Instead of waiting for annual reviews, effective leaders build trust and alignment through timely, constructive, and courageous conversations that make feedback a part of daily work life.

Participants will learn proven feedback models, practice real-world scenarios, and develop the emotional intelligence to handle resistance, defensiveness, and discomfort—whether giving praise or addressing gaps.

Learning Objectives

By the end of this course, participants will be able to:

    • Understand the role of feedback in performance, motivation, and engagement

    • Use structured frameworks for giving and receiving feedback effectively

    • Create psychological safety for open, two-way dialogue

    • Handle difficult or emotionally charged feedback conversations

    • Build habits that make feedback frequent, actionable, and part of team culture

Target Audience

    • Managers and Supervisors

    • HRBPs, L&D, and People Development Leads

    • Project Leaders and Department Heads

    • Team Leads responsible for performance reviews or growth conversations

    • Organizations looking to improve engagement and accountability

Course Structure

1-Day Feedback Skills & Culture Lab

Morning Session: Shifting the Feedback Mindset

    • Why Feedback Fails—or Gets Avoided
       Explore cultural taboos, power dynamics, fear of conflict, and emotional barriers that make feedback feel “unsafe.”
    • Feedback as a Leadership Habit, Not a Formal Event
       Shift the mindset from appraisal to alignment. Emphasize feedback as a coaching and connection tool, not judgment.
    • Two Simple Feedback Models
      • SBI (Situation – Behavior – Impact)
      • AID (Action – Impact – Desired Outcome)
         Practice how to deliver feedback that is clear, neutral, and actionable.
    • Giving Positive Feedback That Builds Trust
      Learn how to give praise that is specific, meaningful, and fuels intrinsic motivation.

Afternoon Session: Courageous Conversations & Culture Shift

    • Handling Defensive or Resistant Responses
       Recognize emotional reactions to feedback and learn how to pause, validate, and refocus. Introduce the “Feedback Reset Loop.”

    • Receiving Feedback With Openness
       Practice language and posture for accepting upward or peer feedback with curiosity rather than justification.

    • Real-Play Lab: Difficult Feedback Conversations
       Participants practice giving feedback on late tasks, negative attitudes, poor communication, or broken promises—with coaching and support.

    • Embedding Feedback Into Team Rituals
       Build micro-habits like weekly check-ins, start-stop-continue exercises, or retrospective rounds.

    • Designing a Team Feedback Charter
      In groups, participants draft guidelines for how feedback will be given and received within their team, department, or function.

Final Deliverables

    • Feedback Conversation Toolkit (SBI, AID, Reset Loop, Positive Reinforcement Guide)

    • Team Feedback Charter Template

    • Personal Feedback Habit Builder Plan

    • Certificate of Completion (HRDC Claimable)

Course Duration & Format

    • Duration: 1 Day
    • Mode: Physical / Virtual / Hybrid
    • HRDC Claimable: Yes
    • Optional Add-On: Feedback Culture Leader Training / Follow-Up Coaching Circle

Trainer

Facilitated by leadership development experts and certified coaches with experience in performance management, conflict resolution, and engagement culture-building. All scenarios and tools are tailored for Asian corporate settings.

Ready to Upskill?

Contact us today to schedule this course for your team or enquire about upcoming public sessions. Custom in-house versions are available upon request.