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Coaching Conversations for Managers & HR Business Partners

Course Summary

This 1-day practical course equips managers, team leads, and HR Business Partners (HRBPs) with the tools and frameworks to conduct effective coaching-style conversations that unlock performance, build trust, and support employee development.

In today’s agile workplace, employees expect more than instructions—they seek clarity, autonomy, and meaningful feedback. Coaching is a key leadership competency that allows managers and HRBPs to guide others without solving every problem for them. This course blends proven coaching frameworks with workplace-ready dialogue techniques for real impact.

Learning Objectives

By the end of this course, participants will be able to:

    • Understand the difference between coaching, mentoring, managing, and counseling

    • Adopt a coaching mindset focused on inquiry, empathy, and accountability

    • Apply the GROW and CLEAR models for performance, feedback, and development conversations

    • Structure 1-on-1s, IDP check-ins, and career chats using coaching techniques

    • Handle resistance and silence with curiosity, not control

    • Ask high-impact coaching questions that unlock thinking and responsibility

Target Audience

    • Line Managers and Team Leads

    • HR Business Partners & HR Managers

    • L&D and Talent Development Practitioners

    • Project Leads, People Leaders, and Supervisors

    • Leaders seeking to develop coaching as a core leadership behavior

Course Structure

1-Day Coaching Skills Lab for Workplace Leaders

Morning Session: Coaching Mindset & Models

    • Why Coaching in the Workplace Matters
       Understand coaching as a leadership tool for developing performance, not just correcting problems. Review use-cases for managers and HR.
    • Manager vs Coach: What Shifts?
       Explore how leadership styles change when switching from directing to guiding. Reflect on when coaching is appropriate (and when it’s not).
    • The GROW Model in Action
       Learn to structure developmental conversations with:
      • G: Goal
      • R: Reality
      • O: Options
      • W: Way Forward
         Roleplay using GROW in a common work scenario (e.g., underperformance, career clarity, learning gaps).
    • Listening & Questioning Techniques for Coaches
       Practice powerful coaching behaviors:
      • Active listening
      • Reflecting
      • Open-ended questions
      • Silence and space
      • Avoiding leading or “rescuing”

Afternoon Session: Real Conversations, Real Impact

    • The CLEAR Model for Performance & Feedback
       Explore a structured alternative to GROW, especially for performance or check-in discussions:

      • C: Contract

      • L: Listen

      • E: Explore

      • A: Action

      • R: Review

    • Designing 1-on-1s and IDP Conversations
       Use templates to structure monthly 1-on-1s and Individual Development Plan (IDP) check-ins as coaching sessions.

    • Coaching for Accountability Without Micromanagement
       Learn how to keep momentum going between sessions without pressure. Introduce light tracking and check-back structures.

    • Handling Tough Moments with Curiosity
       Practice how to coach someone resistant, silent, defensive, or emotionally stuck.

    • Personal Coaching Strategy Plan
       Each participant identifies two team members or stakeholders they will begin coaching with a specific format and goal.

Final Deliverables

    • Coaching Toolkit (GROW, CLEAR, Question Bank, 1-on-1 Guide)

    • Personal Coaching Strategy Worksheet

    • Live Roleplay & Peer Feedback Summary

    • Certificate of Completion (HRDC Claimable)

Course Duration & Format

    • Duration: 1 Day

    • Mode: Physical / Virtual / Hybrid

    • HRDC Claimable: Yes

Trainer

Facilitated by certified coaches and leadership trainers with backgrounds in HR, organizational development, and performance consulting. Sessions are designed to be safe, practical, and grounded in Malaysian workplace realities.

Ready to Upskill?

Contact us today to schedule this course for your team or enquire about upcoming public sessions. Custom in-house versions are available upon request.