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Change Leadership & Leading Through Uncertainty

Course Summary

This 1-day program is designed to help leaders, managers, and project leads guide their teams through organizational change, transformation, and uncertainty with clarity and confidence. Whether it’s digital transformation, restructuring, policy shifts, or market disruption—leaders are expected to provide direction, manage emotions, and maintain performance amidst ambiguity.

This course blends proven change leadership frameworks with real-world scenarios and practical conversation strategies. Participants will learn how to anticipate resistance, support team morale, and position change not just as disruption—but as opportunity.

Learning Objectives

By the end of this course, participants will be able to:

    • Understand the emotional and behavioral dynamics of change

    • Differentiate between managing change and leading through it

    • Communicate clearly and compassionately during uncertain periods

    • Respond to resistance with empathy and influence

    • Motivate teams while navigating ambiguity and fear

    • Co-create micro-routines and rituals that promote team stability

Target Audience

    • Team Leads, Managers, and Supervisors

    • Project Leads and Transformation Champions

    • HR and Change Enablement Teams

    • Functional Heads managing restructuring or rollout

    • Leaders supporting cultural, digital, or strategic change

Course Structure

1-Day Practical Leadership Workshop on Change & Uncertainty

Morning Session: Understanding the Psychology of Change

    • What Happens to People During Change
       Explore the Change Curve, the Loss Model, and emotional reactions to change (fear, confusion, resistance, withdrawal).
    • Change Management vs. Change Leadership
       Understand the difference: one manages timelines and tasks; the other shapes mindset, trust, and confidence.
    • The Leader’s Role in Driving Clarity & Confidence
       Introduce the 3Cs of Change Leadership:
      • Clarity (What is changing?)
      • Confidence (Why can we handle it?)
      • Connection (How are we doing this together?)
    • Anticipating Resistance Before It Happens
       Learn to map team readiness and identify “early adopters” vs “slow movers.” Apply empathy-based resistance mapping.

Afternoon Session: Leading Conversations & Sustaining Momentum

    • Communicating Change with Honesty & Hope
       Structure difficult announcements with transparency and humanity. Practice message framing for change communication.
    • Leading Through Ambiguity Without All the Answers
       Learn how to create safety through routine, choice, and acknowledgement—even when strategy is still unfolding.
    • Supporting Emotional Reactions in Teams
       Use the “EMBRACE” model to coach team members through confusion, anger, or disengagement without escalation.
    • Sustaining Performance & Focus During Disruption
       Apply team rhythm practices: check-ins, shout-outs, huddles, and progress rituals to maintain clarity and cohesion.
    • Change Leadership Action Plan
       Participants apply the tools to a real change they are currently leading. Build a stakeholder map, key message draft, and team support checklist.

Final Deliverables

    • Change Leadership Toolkit (3Cs Framework, Change Curve, EMBRACE Model)

    • Communication Planning Template

    • Resistance Mapping Worksheet

    • Action Plan for Leading a Current or Upcoming Change

    • Certificate of Completion (HRDC Claimable)

Course Duration & Format

    • Duration: 1 Day

    • Mode: Physical / Virtual / Hybrid

    • HRDC Claimable: Yes

    • Optional Follow-Up: Coaching Clinic for Live Change Project

Trainer

Delivered by certified change facilitators, organizational psychologists, and transformation leaders with hands-on experience in helping teams navigate restructuring, culture shifts, digital rollouts, and leadership transitions.

Ready to Upskill?

Contact us today to schedule this course for your team or enquire about upcoming public sessions. Custom in-house versions are available upon request.