Enquiry Now

Emotional Intelligence for Effective Leadership

Course Summary

This 1-day interactive program is designed to help leaders, team managers, and high-potential individuals harness Emotional Intelligence (EQ) as a foundation for stronger leadership presence, communication, and people engagement. In today’s fast-paced, multi-generational, and culturally diverse workplace, technical skills alone are no longer enough—leaders must know how to read emotions, regulate their responses, and connect with others meaningfully.

Grounded in the 4-domain EQ framework (Self-Awareness, Self-Management, Social Awareness, Relationship Management), this course combines theory with practical tools, roleplay, and reflection exercises—enabling participants to strengthen trust, empathy, resilience, and influence.

Learning Objectives

By the end of this course, participants will be able to:

    • Understand the fundamentals and business value of Emotional Intelligence

    • Recognize and manage their own emotional triggers in high-pressure situations

    • Respond more effectively to conflict, criticism, and resistance

    • Build psychological safety and trust within their teams

    • Strengthen empathy and active listening in daily leadership interactions

    • Influence others through emotional attunement and presence

Target Audience

    • People managers, team leads, supervisors

    • Project managers and cross-functional team leads

    • HR professionals, internal coaches, and culture champions

    • Any leader looking to build relational strength and resilience

Course Structure

1-Day Immersive Learning Experience

Morning Session: Foundations of Emotional Intelligence

    • What Is EQ and Why It Matters in Leadership
       Explore the science and ROI of emotional intelligence. Review real-world leadership failures tied to low EQ.
    • The 4-Domain EQ Model
       Introduction to the key components:
      1. Self-Awareness
      2. Self-Management
      3. Social Awareness (Empathy)
      4. Relationship Management
    • Self-Awareness & the Leader’s Inner Dialogue
       Reflect on emotional triggers, behavioral patterns, and values. Practice pausing and labeling emotional reactions before responding.
    • Self-Management Under Pressure
       Learn simple grounding techniques to stay composed during stress, conflict, or uncertainty. Introduce the “Trigger-Reaction-Choice” loop.

Afternoon Session: EQ in Action – Leading Others

    • Social Awareness: Reading the Room
       Learn how to recognize non-verbal cues, tone shifts, and subtle resistance. Practice curiosity over assumption.
    • Empathy vs. Sympathy: Understanding Without Solving
       Roleplay listening exercises with difficult team situations (burnout, resistance to change, poor morale).
    • Leading Difficult Conversations with EQ
       Combine empathy with assertiveness in performance and feedback discussions. Use the CARE conversation model.
    • Building an Emotionally Intelligent Culture
       Explore the leader’s role in setting tone, de-escalating tension, and encouraging open communication. Build peer trust through active modeling.
    • Personal EQ Leadership Reflection & Action Plan
       Each participant reflects on one relationship or leadership scenario where they will apply EQ tools and strategies over the next 30 days.

Final Deliverables

    • EQ Toolkit (CARE Model, Trigger Map, Listening Prompts, Self-Coaching Guide)

    • EQ Action Plan for 1 Workplace Relationship

    • Peer Roleplay Feedback Reflection

    • Certificate of Completion (HRDC Claimable)

Course Duration & Format

    • Duration: 1 Days
    • Mode: Physical / Virtual / Hybrid
    • HRDC Claimable: Yes

Trainer

Delivered by certified leadership facilitators and emotional intelligence practitioners trained in organizational psychology, interpersonal communication, and behavioral coaching. The course is grounded in neuroscience and adapted for Malaysian and Southeast Asian workplace dynamics.

Ready to Upskill?

Contact us today to schedule this course for your team or enquire about upcoming public sessions. Custom in-house versions are available upon request.