MICHEAL YY LEONG

Business Trainer & Academic Tutor

Passionate about fostering career growth and team collaboration, Mickey is a seasoned Business Trainer with 20+ years of experience in education, IT, and customer service training. Specializing in customer service optimization and system migration, he combines technical expertise with leadership development to drive success.

Key Expertise

Corporate Training & Workforce Development

Customer Service & Operations Analysis

IT Systems Training (CRM, Telephony, BCP/DRP)

Stakeholder & Cross-Functional Team Leadership

Professional Highlights

2007-2006

Shell Malaysia

Operations/System Support Analyst & Trainer (Global Customer Service, MY/SG/HK/MO/ID)
Trained 200+ agents on IVR systems, CRM migrations, and BCP/DRP protocols.
Led telephony-PC integration testing in CRM for seamless system cutovers.
Awarded 6x for Customer Support excellence, including the prestigious VP Award.

Why Select Mickey as Trainer?

Mickey bridges the gap between systems and soft skills. His mentorship empowers him.

HRD Corp Trainer ID: 49843